.Untitled1-e15e141e71250eec0d83a9ebebe9ab57986349792870b8f3b1fa0fcba371e59d.png)
Privacy policy
2.1 Introduction
Grand Occasion Rental ("we", "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store and share personal data and the rights you have under data protection law (including the GDPR and Irish Data Protection legislation).
2.2 Data Controller & Contact
Data Controller: Grand Occasion Rental
Address: 3 Bleach Road, Dun Brinn, Athy, County Kildare, Ireland
Email: [email protected]
2.3 Personal Data We Collect
- Identity & contact data: name, address, email, phone, billing address.
- Booking data: event date, items hired, delivery instructions.
- Payment data: transaction details (we do not store full card numbers; processed by third-party payment providers).
- Communications: emails, messages, and notes relating to bookings.
- Technical data: IP address, cookies, device/browser data (via Booqable and website analytics).
2.4 How & Why We Use Your Data (Legal Bases)
- Performance of a contract: to process bookings, deliver equipment, handle payments and refunds.
- Legal compliance: accounting, tax and insurance record-keeping.
- Legitimate interests: customer service, marketing (where consent not required), fraud prevention, and improving services.
- Consent: where we send marketing emails (you can opt out at any time).
2.5 Third-Party Processors
We use third-party services to operate our booking platform and payments (for example, Booqable and associated payment gateways). These providers act as processors and maintain their own privacy and security policies. A list of current processors can be provided upon request.
2.6 Data Retention
We retain personal data for as long as necessary to fulfil booking obligations and for tax/insurance purposes. Typical retention periods are 2–7 years depending on the data type and legal requirements.
2.7 Your Rights
You have the right to:
- access and obtain a copy of your data;
- rectify inaccurate data;
- request erasure (in some circumstances);
- restrict or object to processing;
- request data portability;
- withdraw consent where processing is based on consent. To exercise these rights, contact [email protected]. You also have the right to complain to the Data Protection Commission (DPC) in Ireland.
2.8 Cookies & Analytics
We use cookies to provide and improve our website experience. Our booking platform uses Booqable’s cookie policy and analytics tools; you can view or change cookie preferences via the cookie banner on our site.
2.9 Security
We implement reasonable technical and organisational measures to protect personal data, including encrypted backups and secure access controls. However, no internet transmission is 100% secure.
2.10 Changes to this Policy
We may update this Privacy Policy periodically. Significant changes will be notified on our website or by email to affected customers.